We currently deliver within Ireland.

We offer two delivery options:

• Standard Delivery: 4–6 business days
  
• Express Delivery: 1–3 business days
  

We aim to deliver all orders within the estimated timeframes, however during busy periods or due to courier delays, delivery times may vary.

Please note:

• Delivery times are estimates, not guarantees
  
• Customs processing may cause delays beyond our control

Shipping costs are calculated at checkout and depend on your order value and selected delivery option.

Orders under €150 include all applicable taxes at checkout.

Orders over €150 may be subject to import duties upon delivery, which are the responsibility of the customer.

All orders are shipped from our UK warehouse.

If a shipment is refused due to unpaid customs duties or import taxes, any return shipping fees, customs charges, or carrier handling costs incurred will be deducted from your refund.

If a parcel is refused, unclaimed, or returned to us for any reason, original shipping fees and any additional return or processing costs will be deducted from the refund amount.

Please note, if a parcel is abandoned, destroyed, or disposed of by the courier due to failure to collect or pay applicable charges, no refund will be issued.

Once your order is shipped, you’ll receive a confirmation email with a tracking link so you can follow your parcel every step of the way. Please be sure to check your spam folder for this email.

If you experience any issues with your delivery (e.g., lost, delayed, or damaged parcels), please contact our Customer Experience team at help@vsprofficial.com. We recommend reaching out within 7 days of your expected delivery date.

Please ensure your delivery address is correct at the time of ordering. VSPR is not responsible for parcels delivered to incorrect or incomplete addresses provided by the customer.

Currently, we do not offer free shipping. Our shipping fees are kept minimal to ensure swift, reliable delivery via trusted courier partners.
On occasion, we may offer free shipping as part of a special promotion - keep an eye on our website, newsletter, or social media for upcoming offers!