Privacy Policy

This Privacy Policy describes how ie.vsprofficial.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ie.vsprofficial.com or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. VSPR is a trading name of Duxfemina Limited, a company registered in England and Wales under company number 14346725.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect, and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

• Contact details (name, address, phone number, email)
• Order details (billing/shipping address, payment confirmation)
• Account info (username, password, security questions)
• Shopping info (cart contents, loyalty points, reviews, gift cards)
• Customer support interactions

Some features may require this information-opting not to provide it may limit access.

Information We Collect about Your Usage

• Device and browser type
• IP address
• Pages viewed and interaction history

Information We Obtain from Third Parties

• Shopify and platform vendors
• Payment processors
• Email and advertising tools

How We Use Your Personal Information

• Providing Products and Services (e.g., processing orders, account management, returns)
• Marketing and Advertising (e.g., personalized promotions, email marketing)
• Security and Fraud Prevention (e.g., account integrity, detection of misuse)
• Service Improvement and Communication (e.g., support, feedback, feature updates)

Legal Bases for Processing (GDPR)

We rely on the following legal bases to collect and process your personal information:

• Contract – to fulfil our obligations under a contract with you, such as processing your orders.
• Legal Obligation – to comply with applicable laws and regulations.
• Legitimate Interests – to improve our services, maintain security, and provide a better user experience.
• Consent – for certain marketing communications and where required by applicable laws. You may withdraw consent at any time.

Cookies

We use cookies and similar tracking technologies for the following purposes:

1. Functionality:

• To operate the website and provide essential features (e.g., remembering your login session or cart contents).

2. Analytics:

• To understand how visitors interact with the Site and to improve user experience.

3. Advertising:

• To deliver targeted advertisements, measure their effectiveness, and support marketing campaigns. This may include third-party cookies.

You can manage cookies through your browser settings. You can also manage your cookie preferences via our cookie banner. Disabling cookies may affect site functionality.

How We Disclose Personal Information

We may share personal information with:

• Vendors (e.g., IT, shipping, analytics, payments)
• Business and marketing partners
• Affiliates and internal group companies
• With your consent or as legally required (e.g., law enforcement, legal processes)
• In the event of a business transaction (e.g., merger or sale)

Categories of Information Disclosed

We do not use or disclose sensitive personal information for profiling or inferential purposes without consent.

Third Party Websites and Links

We are not responsible for the privacy or security of other sites. Please review their privacy policies before engaging. Our inclusion of third-party links does not imply endorsement.

Children’s Data

The Site is not intended for individuals under 18, and we do not knowingly collect personal data from individuals under 16.

Security and Retention of Your Information

We apply technical and organizational safeguards but cannot guarantee absolute security. Use secure channels when sharing sensitive information. Retention depends on operational, legal, and contractual requirements.

Your Rights

If you are based in the EU/EEA (including Ireland) or the UK, you have the following rights in relation to your personal information under the GDPR:

• Right of access - You can ask us for a copy of the personal data we hold about you, along with information about how we use it.
• Right to rectification - You can ask us to correct any inaccurate or incomplete data we hold about you.
• Right to erasure - You can ask us to delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes it was collected.
• Right to restriction of processing - You can ask us to pause our processing of your data in certain circumstances, for example while we verify or address a concern you have raised.
• Right to data portability - You can ask us to provide your personal data in a structured, commonly used and machine-readable format, or to transfer it directly to another controller where technically feasible.
• Right to object - You can object to our processing of your data where we rely on legitimate interests, including for direct marketing. Where you object to direct marketing, we will stop processing your data for that purpose without exception.
• Right to withdraw consent - Where we rely on your consent (for example, for marketing emails or non-essential cookies), you can withdraw it at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before withdrawal.
• Rights related to automated decision-making - You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects on you. We do not currently make such decisions about our customers.
• Right to lodge a complaint - You can lodge a complaint with a supervisory authority, particularly in the EU Member State of your habitual residence, place of work, or place of the alleged infringement. See the "Complaints" section below for details.

How to exercise your rights

To exercise any of these rights, please email us at help@vsprofficial.com with details of your request. We may need to verify your identity before responding, typically by confirming the email address or order details associated with your account. We aim to respond within one month of receipt, though this period may be extended by a further two months for particularly complex requests, in which case we will let you know within the first month.

These rights are not absolute. In some circumstances we may decline a request — for example where we have an overriding legal obligation to retain certain information, or where the request is manifestly unfounded or excessive. We will always explain our reasoning where we do.

You may also authorise a third party (for example, a solicitor or family member) to make a request on your behalf, provided they can demonstrate their authority to act for you.

Complaints

If you’re unhappy with how we handle your data, please contact us. If you are unsatisfied with our response, you may lodge a complaint with the relevant data protection authority:

Data Protection Commission (DPC):
Website: https://www.dataprotection.ie/
Phone: +353 578 684 800
Address: 21 Fitzwilliam Square South, Dublin 2, D02 RD28

Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

You also have the right to lodge a complaint with your local data protection authority. In Ireland, this is the Data Protection Commission (DPC).

International Users

Please be aware that your personal information may be transferred to, stored in, and processed in countries outside of your country of residence. This includes locations where we or our third-party service providers operate.

Personal data of EU/EEA residents is transferred to our UK operations under the European Commission's adequacy decision for the UK (Commission Implementing Decision (EU) 2021/1772). If the adequacy decision is not renewed or is revoked, we will rely on the European Commission's Standard Contractual Clauses (SCCs) as an alternative safeguard. We may also transfer personal data to third-party service providers in other countries — in each case we ensure an adequate level of protection through adequacy decisions, SCCs or other recognised safeguards

Contact

For questions about this Privacy Policy or to exercise your rights, please email help@vsprofficial.com or write to: vsprofficial.com 71-73 Shelton Street, Covent Garden, London, United Kingdom, WC2H9JQ

We are the data controller of your personal information unless otherwise stated.